Two ways to reach us

Support, keys and connection problems

The Telegram bot is the fastest route and the only one that can see anything about your key: https://t.me/vpnlab_bot. Open it, describe what is happening, and a person answers. There is no phone line and no ticket portal, because a two person team with a queue system would be slower, not faster.

Everything else

Email [email protected] for billing questions, press, partnerships, legal notices and anything that does not fit in a chat.

What to include so the first reply helps

• The device and the client you are using, for example iPhone with Streisand or Windows with v2rayN
• The network: home line, cellular, hotel, campus, office
• What you see: an error message, a spinner, a connection that drops after a few minutes
• What you have already tried, so nobody suggests it again

What we will never ask you for

• Your password to anything
• Remote access to your computer
• Payment outside the bot
• Your full card number